How to write a Customer Service Resume
The process of creating a successful customer service Resume or CV (Curriculum Vitae) should highlight your pertinent expertise and experiences. A well-written resume and a professional cover letter, along with an impressive LinkedIn profile, could make a huge difference when it comes to getting the job you want. At Taupo Resume, we specialize in providing resume and CV writing services including cover letter writing, resume writing and LinkedIn profile optimization services to make your profile stand out your competition. In this post, we’ll go over how to describe customer service on your resume or CV, show customer service skills on a resume or CV and offer tips regarding how to present your customer service abilities.
How to describe customer service on the resume or CV:
When you describe your customer service experience, emphasize specific tasks and responsibilities. Utilize action verbs such as "assisted," "resolved," or "responded," to describe your tasks. In addition, you should include any pertinent metrics, such as satisfaction levels of customers to prove your effectiveness.
How do you present the customer service skills on a CV or resume:
Alongside the description of the experience you had, it is important to highlight specific skills relevant to customer service, like solving problems and communication. Include any relevant certificates or training including a certificate from a consumer service course or a certificate in a specific customer service software.
What should I write about customer service skills:
When writing about customer service skills, focus on the most crucial and relevant skills needed for the position you’re applying to. For example, if your job requires a lot of phone communication, highlight your previous experience and abilities for customer service by phone.
How do I write about my experience with customer service?
When writing about your customer service experience, include specific examples and measure your successes. For instance, instead saying "Helped customers with their concerns," say "Assisted an average daily 50 customers with their questions, resulting in a 95% satisfaction rate."
With these suggestions and guidelines, you can develop an effective customer service resume, the cover letter, CV and LinkedIn profile that showcases the relevant skills and experience you have which make you a desirable applicant for positions in customer service. Make sure to proofread your resume letters of cover prior to making it available for submission. Also, consider soliciting help from an expert at Taupo Resume if you need assistance.
